G-Star Express handles customs documentation, duty calculation, and coordination with local authorities — so your shipment clears the port quickly. Download your clearance certificate, check what you owe, and pay duties online from one place.
Enter your clearance code to retrieve and download your official clearance certificate or receipt.
Your clearance code is emailed to you when your shipment is cleared. Don't have it? Contact support.
Customs charges are made up of several components that vary by country, cargo type, and declared value. Here's a quick breakdown:
Already received a customs invoice? Enter your tracking number or customs ID to look up the outstanding amount and pay securely online.
You'll need your tracking number or customs reference ID. If you don't have one, contact your account manager.
Every destination country calculates customs differently, but the structure is usually the same. Here's what appears on a typical G-Star Express clearance invoice.
| Charge Component | How It's Calculated | Amount |
|---|---|---|
| Import Duty | Percentage of the CIF value (Cost + Insurance + Freight). Rates vary by HS code and country. | Varies |
| VAT / GST | Applied on the total of CIF value plus import duty. Standard rate for most goods in most countries. | Varies |
| Brokerage Fee | Fixed fee per shipment for customs broker handling, documentation, and filing. | $75 – $250 |
| Port Handling | Charged by the terminal or port for unloading, staging, and container release. | $120 – $400 |
| Storage / Demurrage | Accrues if the shipment stays at port beyond the free window. Charged per day. | $25 – $80 / day |
| Inspection Fee | Charged only if customs inspects the shipment. Fixed fee per container or LCL unit. | $50 – $180 |
| G-Star Clearance Service | Our coordination and clearance service fee. Included in the quote or billed separately. | Fixed |
Who pays? In most cases, the consignee (or shipper, depending on the Incoterms agreed at booking) is responsible for customs duties, taxes, and clearance fees. G-Star Express coordinates the process and can facilitate clearance through our priority and diplomatic channels, provided the responsible party pays the required fees. If the consignee refuses to pay and the cargo is held, all additional costs (return, storage, disposal) remain the responsibility of the party named in the shipping agreement.
We confirm arrival with the port authority and prepare the entry filing with your commercial invoice and packing list.
Customs calculates duties and taxes based on declared value and HS codes. You receive a detailed breakdown.
Once duties and fees are paid, customs releases the cargo. You receive your clearance certificate and receipt.
Cargo is released to our network for last-mile delivery to the consignee — tracked every step of the way.
Our in-house brokerage team handles held shipments, valuation queries, and documentation issues. Get in touch and we'll walk you through the next step.
Enter your tracking number or customs reference ID to look up the outstanding clearance amount.
You'll be redirected to our secure payment page after confirming the amount.
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